TERMS AND CONDITIONS
Welcome to ParisTokyoShop.com (the “Website”).
PRICES & CURRENCY
The prices are are all quoted in Australian Dollars . The prices for all products shown on our website are inclusive of GST. Any change in the GST rate shall be automatically applied to the prices of the products.
However, prices do not include shipping and handling costs. These costs will be shown at the end of the shopping process and depend on delivery address, delivery method, as well as weight and size of the product.
SCOPE OF THESE TERMS AND CONDITIONS
These Terms and Conditions are the basis of our service commitment to our members who are our only customers. They set out the terms of the contract between the member (“you”) and ParisTokyoShop.com.
By completing a member application form and becoming a member, you acknowledge that you are aware of the following terms and conditions and that all transactions conducted with us will be subject to these terms and conditions only.
These Terms and Conditions cannot be amended or varied without the written consent of ParisTokyoShop.com. The Terms and Conditions, and all policies referred to in, or orders made pursuant to these Terms and Conditions contain the entire understanding between you and ParisTokyoShop.com.
We may make changes to these Terms and Conditions at any time without notice to you. The current terms are as set out in the “Terms and Conditions” section in the Website. The relevant applicable Terms and Conditions are those that are in force at the time of delivery of your order. Changes to the Terms and Conditions will be announced from time to time in the “support” section on the Website.
These Terms and Conditions shall be governed by and construed in accordance with the laws of the state of WA, Australia and shall be subject to the non-exclusive jurisdiction of the courts of WA, Australia.
ParisTokyoShop.com is not liable for delays in performing any obligations under these terms and conditions caused by circumstances beyond our reasonable control including, but not limited to, catastrophes, fire, internal or external strike, wars, terrorists acts, internal or external breakdowns or failure, and, in general, any event not allowing orders to be processed properly. ParisTokyoShop.com will work hard to perform its obligations within a reasonable extension of time.
The products on sale on our Website are intended solely for purchase and personal use by members. A member must not commercially resell any product acquired from us. It is generally a specific term of our arrangements with suppliers that product sold by us will only be sold to members for their personal use and will not be commercially resold. The member must indemnify us for all or any loss or liability arising from any breach of this provision.
ParisTokyoShop.com works hard to present the products on the Website as accurately as possible. As much as we try to avoid it, on some occasions the information on our Website may contain inaccuracies or may not be complete. We reserve the right to correct any errors and to change or update information at any time without prior notice.
Given the nature of the presentation of the products on the web and different types of displays and screens in use, colours, textures and fabrics shown on our Websites may slightly differ from the actual item. If the product does not meet your expectations you may return it to us in accordance with our return policy.
When you use our Website or send emails to us, you are communicating with us electronically. You consent to receive communications from us electronically. We will communicate with you by email or by posting notices on the website. You agree that all agreements, notices, disclosures and other communications that we provide to you electronically will satisfy any legal requirement that such communications be in writing and have been received by you.
Where you have given us consent, either at the point at which you register to our Website, or later on consultation of your account page once registered, our Website may send sales emails or promotional emails to you.
You can anytime opt to discontinue receiving emails by going to the My Account section on the Website and selecting your email preferences.
SITE-PROVIDED EMAIL AND COMMUNICATION
You may not use our Website for any purpose that is unlawful or prohibited by these Terms and Conditions, or to solicit the performance of any illegal activity or other activity, which infringes the rights of ParisTokyoShop.com or others.
Our Website may provide members with the ability to post messages on the Website and send email messages to others. ParisTokyoShop.com is under no obligation to review any messages, information or content posted on the Website by users and assumes no responsibility or liability relating to any such content. Notwithstanding the above, ParisTokyoShop.com may from time to time monitor postings on the Website and may decline to accept and/or remove any email or postings on the Website.
You agree not to use the Website to post content or other communications that contain (a) political or otherwise unlawful, abusive or obscene content; (b) advertisements of any kind; (c) personal information (such as tax file numbers, addresses, birth dates, phone numbers, etc.); (d) confidential information of ParisTokyoShop.com, the Websit or affiliates; (e) any spam, chain letters, pyramid schemes, contests or promotional material; (f) messages that offer unauthorized downloads of any copyrighted or private information; and (g) information similar or related to the foregoing.
You further agree not to send email invitations to join ParisTokyoShop.com’s shopping club to people who do not know you or who are unlikely to recognize you as a known contact.
Notwithstanding any other rights or restrictions in these Terms and Conditions, you may not use the Website to: a) send unsolicited commercial e-mails, b) invade the privacy or violate any personal or proprietary right (including intellectual property rights) of any person or entity; c) misrepresent the identity of a user or use a false e-mail address; d) impersonate any other person, including but not limited to, a registered user of this Site or an employee of ParisTokyoShop.com; e) conduct fraudulent activities; or g) collect or harvest information regarding other users of the Website for any reason.
Once you have placed and confirmed your order, we will confirm the receipt of your order and provide you with an order number via email. We reserve the right to accept or reject your order at any time for any reason including, but not limited to, the unavailability of any product, an error in the price or product description, or an error in your order. In the event that we cancel your order, we will provide a full refund of any payment received.
While we work hard to fulfil all your orders, accepting your order is not a legally binding obligation to fulfil the order. The order will be fulfilled by delivery of the product ordered (or any agreed substitute product).
We may restrict sales quantities to each member to normal household quantities in order to enable all of our members to have a chance of purchasing the products they desire.
In an effort to prevent fraudulent use of credit cards or other payment options, we will make reasonable efforts to validate the legitimacy of the order and/or the cardholder’s identity, which may include requesting proof of identity. However, we do not guarantee that we can prevent the fraudulent use of such information by unauthorised third parties. In instances of high value orders being placed and/or where we suspect your card may be at risk of fraudulent use, we will follow internal company procedures to confirm the order is bona fide. Where we cannot reasonably rule out fraudulent card use prior to processing your order, we may decide to cancel the order (notifying you via email).
The final invoice will be placed in your orders when they are shipped out.
ParisTokyoShop.com can only accept payments by credit card or PayPal. The accepted credit cards are Visa and MasterCard . Payment must be made with the order, if the order does not proceed, payment will be refunded (not including shipping and delivery costs incurred at the time of cancellation).
ParisTokyoShop.com is using Stripe as a third party payment gateway provider for credit cards. Any transaction cost associated with the payment will be incurred by ParisTokyoShop.com.
Personal information (address, credit card number, account number, etc.) is encrypted by a 128/256bit SSL connection in an attempt to stop your information being intercepted or read by unauthorised persons. However we do not warrant that our efforts will be successful. ParisTokyoShop.com has no access to your bank data, and we do not store your bank or credit card information. Any cards saved at checkout are stored by our payment gateway provider, Stripe.
ParisTokyoShop.com will not be responsible for any damages, consequential losses (whether direct or indirect) suffered by a member whose credit card is fraudulently used or is used in an unauthorised manner.
ParisTokyoShop.com is not liable for any damage caused on your computer equipment arising from computer viruses, worms, spyware programs, or likewise because of connecting to the Websites. Please ensure your anti-virus software, firewalls and other protection programs are kept up-to-date.
SUPPLY AND DELIVERY OF YOUR PURCHASES
Please ensure that the shipping address you enter is correct.
Unless otherwise stated orders will be delivered during normal business hours between 8am and 5pm and need to be signed for. It is a good idea to enter a delivery address at which someone will be present to accept the goods at this time; for example your workplace. If there is no one present at the delivery location who is entitled to accept and sign for the delivery, a card will be left in your letterbox informing you about the incomplete delivery and where to pick your parcels up. Parcels will usually be available for pick up at your nearest Post Office for 7 days unless you are informed otherwise. In cases where the parcel is not picked up or has an incorrect delivery address, the item will be returned to ParisTokyoShop.com. We will attempt redelivery once the delivery address has been confirmed, subject to a redelivery fee, or else pay a credit refund on returned items. We do not provide bank refunds on returned items or postage costs of returned items.
If the product has been damaged in transfer, please inform ParisTokyoShop.com immediately and provide pictures if possible.
GUARANTEE AND AFTER-SALES SERVICE
All products sold by ParisTokyoShop.com are covered by a standard guarantee against hidden defects, provided by ParisTokyoShop.com’s suppliers.
To benefit from this guarantee, please contact ParisTokyoShop.com prior to returning the product to ParisTokyoShop.com. When you return the product to ParisTokyoShop.com make sure to include the invoice. ParisTokyoShop.com will attempt to exchange and return the product to you. However, given the short term sales campaigns we conduct and the fact that we don’t stock products ourselves, this may not be possible. In this case we will either offer you a similar product or the reimbursement of the purchase price of the initial product.
Certain products supplied through ParisTokyoShop.com may only be serviced and supported by the manufacturer. This will be advertised and the product will be sold with manufacturer’s warranty. We kindly ask you to contact the manufacturer or its local distributor first regarding any issues with the product. If the manufacturer is unable to comply, ParisTokyoShop.com will refund to you the purchase price of that product but will not otherwise be liable to the extent permitted by law.
To the extent permitted by law, ParisTokyoShop.com will not be liable for any loss of income, loss of profits, loss of contracts, loss of data or for any indirect or consequential loss or damage of any kind whether caused by wrongful acts (including negligence), breach of contract or otherwise. Our maximum aggregate liability for any product supplied to you shall in no circumstances exceed the stated value of the product at the time of purchase, and we reserve the right to pay such amount to you in total satisfaction of any claim you may have against us.
EXCLUSION OF LIABILITY FOR THIRD PARTY LINKS
ParisTokyoShop.com may refer on the Website to third party websites on the Internet.
ParisTokyoShop.com expressly declares that it has no influence on the design and content of the linked pages. We dissociate ourselves from, and will not be liable for the contents of any linked pages of third parties to the Website.
ParisTokyoShop.com vouchers are personal to the Member receiving it.
ParisTokyoShop.com vouchers are not transferable, have no monetary value and under no circumstances can it be converted into currency. The use of a ParisTokyoShop.com Vouchers requires the total value of the order to be higher than the monetary value of the discount given by the ParisTokyoShop.com Voucher.
ParisTokyoShop.com reserves the right to specify a minimum spend for which ParisTokyoShop.com Vouchers are permitted to be used. In this case, the monetary value of the order (excluding delivery costs) has to be higher than the minimum spent. Only 1 ParisTokyoShop.com Vouchers can be used per member per sales event. ParisTokyoShop.com reserves the right to cancel Vouchers if they were improperly obtained, including but not limited to violation of the ParisTokyoShop.com Terms and Conditions.
ParisTokyoShop.com “Invite your Friend” Vouchers are valid for 3 months after they are first credited to a Member’s account. Promotional or competition vouchers are valid for 3 months unless otherwise stated. New member signup vouchers are valid for 1 month after signing up.
If any part of these Terms and Conditions is held by any competent authority to be invalid or unenforceable in whole or in part, the validity of the other parts of these Terms and Conditions and the remainder of the provisions in question shall not be affected thereby.
As a member of the ParisTokyoShop.com shopping club you have the opportunity to return your chosen product if you have changed your mind, the product doesn’t fit, your choice does not meet your expectations or if the product is faulty.
After receiving the product, you have 30 days to contact ParisTokyoShop.com via the “Contact us” section of the Websites to be eligible for a return of the product.
After checking your return request, we will send you a confirmation email.
The product must be returned to ParisTokyoShop.com within 7 calendar days of the issue of the confirmation email by ParisTokyoShop.com.
After receiving the product we assess the returned goods and may or may not offer a credit depending on their condition. For example, clothing or footwear items may not be refunded if they have been worn, or if sewing tags have been removed.
In order to credit you for your returned items, we expect the purchased items to be returned in brand new condition. This includes the return of the original packaging and labels and tags still being attached to the items.
Once it/they has/have been returned and accepted, we will refund you in store credit for the products (less the original shipping fee). If you would prefer a refund via PayPal/credit card, please let us know. When we issue the credit, we will send you a further confirmation email.
Because we do not hold stock, we may not be able to offer an exchange; for example a different colour or size.
If you have received faulty or damaged products, please contact us via the support section of the Website and we will arrange the return from you, as well as a full refund of the products. Subject to our acceptance of the existence of any fault in relation to any item, we will credit your method of payment, including shipping costs for delivery and, if applicable, return of the faulty item. If you would prefer a refund in store credit, please let us know.
At times there may be delays in crediting your credit card which are caused by the issuing bank. Please contact us if you have not received your credit within 21 days.